Video Teleconferencing Technician
Analyzes audio-visual, display, and control systems to include planning, designing, evaluating, and installing systems and supporting switches, matrices, control consoles, and software. Provides subject matter expertise for network based conference systems, operating systems, and resolution of complex malfunctions. Assists in defining customer requirements, performs site surveys, develops technical solutions, installs, configures, operates and maintains network devices and cable plant to support information systems. Performs preventive maintenance, troubleshooting, repair, updates, and applies operating system patches as required. Fabricates and installs copper and fiber optic cable, and performs cable management.
Essential Duties and Responsibilities
Analyzes audio-visual network and matrix systems including the planning, designing, evaluating and selecting hardware and software suites.
1. Monitors ongoing operation of AV systems (ex: datawalls, video teleconferencing (VTC) equipment, satellite television, terrestrial television, television displays, etc.) to ensure hardware and software are functioning and operational standards are met.
2. Monitors and analyzes equipment performance to ensure satisfactory operation.
3. Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously. Participates in the resolution of very complex problems.
4. Troubleshoots hardware, software, infrastructure and AV problems. Identifies and determines corrective actions for failures not covered by established procedures.
5. Resolves partial system failures by providing revised applications of AV system operating capabilities, working through and around the problems with reduced capacity, and readjusting the system when full operating configuration is established
6. Promotes security by ensuring compliance with established policies, and standards.
7. Participates in planning, monitoring, testing, maintaining, and implementing Multimedia AV, Video VTC as well as Video Display systems
8. Installs video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems
9. Resolves connectivity and interoperability conflicts between AV components.
10. Provides technical hands-on oversight of software installations, hardware configurations, and communication networking. Analyzes reliability of installed equipment and software to identify and correct problems.
11. Identifies trends in the types and frequency of errors and recommends changes to ensure optimum effectiveness is achieved. Develops instructions for and leads technicians with installing, implementing, integrating, and maintaining AV systems.
12. Researches organizational functional requirements and determines needs of AV systems to ensure hardware and software are in place and functioning.
13. Implements new systems hardware and software to support AV systems.
14. Inventories, tests and documents all AV systems and ensures obsolete equipment is properly decommissioned and disposed of.
15. Provides technical assistance to current and potential users so that AV systems operations have few major disruptions.
16. Proactively interacts with users to ensure proper operation of AV systems, hardware, and software. Demonstrates processes and provides orientation for new users. Consults with customers regarding potential system or program upgrades.
17. Install, repair, and/or remove fiber optic and copper cabling. Maintain qualifications in fabricating, certifying, and installing category 5 or higher, coaxial, fiber optic (crimp and glue), and multi-pin communications cables.
18. Perform site surveys, install, configure, troubleshoot, and repair network equipment including routers, switches, hubs, and patch panels on networks.
19. Install, configure, operate, and perform first look maintenance on encryption devices and complete specialized training packages for cryptographic equipment.
20. Install and maintain servers and software.
21. Install, configure, troubleshoot, and repair desktop computers and peripheral equipment which includes assistance to the AOC help desk as required to support network user activities.
22. Install and maintain video components. Install and maintain video matrix components including video switches, cables, splitters, and display systems.
23. Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for assistance.
24. Install, operate, and maintain long-haul communications devices and mediums such as firewalls, Intrusion Detection Systems (IDS), wide area networks communications lines, and Global Information Grid-Base (GIG-B).
25. Work with customer specific data linking systems (e.g. RTAP, JRE, ADSI)
26. Track all assigned work and workflow in government designated software (e.g. Remedy, WOMS, IMDS).
27. On call and callout may be required.
· Desire detailed knowledge of audio-visual systems, video-teleconferencing bridging, switch and controller configuration, operating systems, and network operating systems.
· Working knowledge of desktop applications including word processing, spreadsheets, and database programs required.
· Working Knowledge of Information Assurance principles including vulnerability management and scanning principles (e.g. ACAS).
· Secret DOD Security clearance is required.
Information Assurance Technician Level 2 (Security+) certification. In-depth technical knowledge and experience in the installation, configuration, documentation, operation and maintenance of cabling, cable management, and network devices. Technical knowledge and experience on Microsoft client operating systems, applications and 3rd party software. General knowledge of Cisco VoIP communication technology.
· SysCom, Inc. staff, executives and management.
· Serves as liaison between department and other departments as well as with outside customers, regulatory personnel, and organizations, etc.