Communications Focal Point - Client System Administrator

Apply for this Position

Application Form     (* indicates required field)

Please attach the following files

Please upload either a word or PDF version of your cover letter for this position.
Please upload either a word or PDF version of your current resume.
Such as letters of recommendation, work examples, etc.

Please answer the following questions to help us better evaluate your application.

Equal Opportunity Employer: disability/veteran

Voluntary Self-Identification of Disability
Form CC-305 OMB Control Number 1250-0005 Expires 1/31/2020

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must agree to the disclosure statement provided in order for us to accept your application.

You will receive confirmation after we have received your application.

General Function

Provide status monitoring, coordination, and reporting services for assigned Command, Control, Communications, Computers, and Intelligence (C4I) systems including those used by the AOC, battle control centers, Joint Air Defense Operations Center (JADOC), radars, radio sites, and aircraft alert.

                                                                                                                            

Major Activities (Typical Duties/Responsibilities)

1.      Act as the single focal point for communications problem resolution. Prepare daily reports and briefings as required. Maintain the Master Station Log.  Monitor available tools for reportable incidents and status reporting, obtain clarification from originating agency, manage a historical database for trend analysis on outages, and provide leadership with accurate and timely information.

2.     Conduct Authorized Service Interruption (ASI) coordination. Perform facility circuit information tracking system duties.  Monitor system status applications for performance problems.  Continuously track system and circuit status and advise leadership of outages.

3.      Ensure periodic system checks are conducted on all systems to ensure full operational status.  Assign, track, and prioritize job control numbers.

4.     Coordinate with Information Operations (IO) team on all communications degradations and outages to help identify vulnerabilities, deliberate attacks, and alternate procedures.

5.      Oversee and direct configuration management as required. 

6.     Obtain/maintain client system administrator (CSA) privileges/status.  Enable first look troubleshooting when sitting position on AOC floor to include basic functions such as unlocking user accounts, organizational mailbox maintenance, and mapping drives and printers.

7.      Open job tickets with 325th network control centers (NCC) and Air Education and Training Command (AETC) network operations security center (NOSC) agencies for resolution to mission critical system outages riding their domain.

8.     May serve as a liaison with other departments and/or customers on assigned programs.

9.     May provide leadership to lower level employees.

                                                                                                                            

Skills/Abilities

·         Detailed knowledge of Network Operating Systems (NOS).  Ability to install, configure, administer, and maintain NOSs.

·         Detailed knowledge of desktop operating systems (OS) and desktop applications including word processing, spreadsheet, and database programs.

·         Ability to coordinate products between offices and track staff packages.

·         Skill with communications requirements documents.

·         Security clearance required.

                                                                                                                            

Minimum Experience

3 years’ experience with circuit actions, installing, upgrading, troubleshooting, and repairing hardware, infrastructure, software, security patches, and equipment.  Certification as an Information Assurance Technician Level II in accordance with DOD Directive 8570.01.

                                                                                                                      

Required Contacts

·         SysCom, Inc. staff, executives and management.

·         Serves as liaison between department and other departments as well as with outside customers, regulatory personnel, and organizations, etc.

                                                                                                                            

EOE:  Disabilities/Veterans

Location: Panama City, CO
Apply for this Position Job code: 1000036
Apply at: https://syscom-inc.prismhr-hire.com/job/88027/communications-focal-point-client-system-administrator